Refund Policy

1. Current status and scope

For future purchases through the Apple App Store, Google Play, or another seller, payment and refund requests may need to follow the relevant store’s mandatory process; the consumer’s statutory rights remain unaffected.

2. Cancellation, withdrawal, and refund

• Subscription cancellation: stops a future renewal; unless otherwise stated, it does not end the current paid period.
• Right of withdrawal: the right to withdraw from a distance contract within the period and under the conditions provided by applicable consumer law.
• Refund: return of all or an eligible portion of the amount collected to the payment instrument.
• Termination: ending an ongoing service with future effect for cause or on contractual grounds.

3. Mandatory consumer rights

For service contracts in Türkiye, the general withdrawal period is 14 days from formation of the contract. Turkish Law No. 6502, the Distance Contracts Regulation, and other mandatory rules prevail. Where applicable to EU/EEA consumers, local consumer and digital-content/service rules prevail. This policy does not restrict any broader right granted by law.

The withdrawal period, method, conditions for any exception, and model form are displayed separately before the order and on a durable medium. If information required by law is not provided, the statutory consequences apply.

4. Immediate start of a digital service

If you ask paid digital access to begin before the withdrawal period expires, where required by law we obtain a separate express request or consent for early performance and confirmation that you understand its effect on the right of withdrawal. Boxes are not preselected, and this record is retained with the order confirmation.

A withdrawal exception applies only if every statutory condition is met. In particular, rules on complete performance of a service, services performed instantly in electronic form, or intangible content delivered instantly are assessed for the specific order; the label “digital” alone does not automatically remove the right to a refund.

5. Circumstances considered for a refund

• A valid right of withdrawal exercised on time and in accordance with the required procedure.
• Duplicate collection for the same order or an amount that does not match the order confirmation.
• An unauthorized-transaction claim verified by a security review or payment-provider decision.
• A material and persistent failure to provide the purchased core paid feature because of an AxelVira technical issue, where no reasonable remedy can be provided.
• Assignment of the wrong plan because of a system error, nonconforming service, or a statutory right to a price reduction, termination, or refund.
• Permanent withdrawal by AxelVira of a paid service before the end of the period; an appropriate pro rata refund taking account of the used period and mandatory law.

A change of mind, unused time, or failure to achieve an expected investment result does not by itself create a refund for a past period beyond statutory rights or the order terms. Product information is not a promise of investment returns.

6. Subscription renewal and cancellation

If recurring payments apply, the renewal interval, price, trial period, and cancellation deadline are shown in the order summary. A fixed-term subscription does not renew merely because the user remains silent; a fresh request or consent is obtained before the term ends. The account center or an equally accessible cancellation channel stops future renewal. Under applicable Turkish subscription rules, a termination request is fulfilled within no more than seven days; the prepaid price of services not yet provided is refunded without deduction within 15 days after the termination date. No new-period collection is initiated after cancellation is received; the status of a transaction already submitted to a provider is verified separately.

If a plan’s price or core scope changes, the required advance notice is given and express acceptance is obtained where necessary. Silence does not mean acceptance of a new price unless it constitutes valid acceptance under applicable law.

7. How to submit a request

1. If the account center is enabled, use the relevant order’s “cancel/refund” action; otherwise, email [email protected].
2. Provide the account email address or a verifiable order reference, transaction date, reason for the request, and the resolution you seek.
3. Do not send card numbers, CVVs, passwords, OTPs, or unnecessary fields from an identity document.
4. For a technical problem, share the screen, device/application version, and approximate time after redacting sensitive data.

We record receipt of the application, verify identity proportionately, and notify you of the outcome within the statutory period. If missing information prevents processing, we request only what is necessary.

8. Refund method and timing

Unless mandatory law requires otherwise, an approved refund is returned to the original payment method, in the same currency, and at no cost to the consumer. For a valid withdrawal in Türkiye, AxelVira returns the payment within no more than 14 days after receiving the withdrawal notice. A bank, card network, store, or payment provider may display the completed return later in the consumer’s account, but that posting time does not extend AxelVira’s statutory refund deadline. Any other refund is completed within its applicable statutory period.

A partial refund is calculated only where permitted by law and the service used can be measured; the calculation period, discount, tax, and actual-usage basis are explained in the outcome notice. Promotions, gifts, or coupons are not redeemable for cash, without prejudice to statutory rights.

9. Chargebacks and disputes

Contacting us first may prevent duplicate processes and delay. If you initiate a chargeback through your bank, a parallel refund for the same payment may be paused and reconciled based on the provider’s outcome. This provision does not restrict your right to apply to a bank, consumer arbitral committee, court, or regulator.

10. Abuse and security

Suspected falsified documents, circumvention of access controls after a refund, repeated bad-faith claims, or use of another person’s payment instrument may be subject to security review. The review uses only necessary data; a mandatory consumer right is not rejected merely because a review is required.

11. Updates and contact

This inventory and the order flow will be updated before a payment provider, store, or subscription model is activated. For refund support, contact [email protected].