Distance Sales Agreement

1. Status and formation of the agreement

When paid features become available, the agreement is formed when the consumer reviews the plan, duration, total price, renewal, and withdrawal information shown immediately before ordering, expressly clicks the button that creates an obligation to pay, and AxelVira confirms the order electronically. The order summary and pre-contract information form an integral part of this agreement.

2. Parties

The provider/seller is AxelVira Teknoloji A.Ş.; its company, registration, tax, address, and contact details appear in the corporate section of the page. The buyer/consumer is the person identified by the account and verified contact information on the order screen. Invoice or business-buyer details are shown in the order confirmation.

3. Subject of the agreement

The subject is the remote supply, in return for payment, of the MetriLume digital membership or feature access whose name and essential characteristics appear in the order summary. MetriLume does not hold money or financial instruments and does not sell investment-order, brokerage, portfolio-management, or personalized investment-advice services.

4. Order-specific information

The durable confirmation for each order contains the following information with values specific to that transaction. In case of conflict, mandatory law applies first, followed by any more favorable express order-specific provision:

• Plan/product name, scope, technical functionality, and use restrictions.
• Whether it is a one-time purchase or subscription; start, period, end, and renewal conditions, including the fresh request or consent required before a fixed term may renew.
• Total price including taxes, currency, discount, additional charge, and billing schedule.
• Payment method/provider and order reference, excluding sensitive card data.
• Start of performance, access method, support, and technical-compatibility information.
• Withdrawal period, how to exercise it, and any separate express-consent record for early performance or an exception.
• Cancellation, refund, and complaint channel.

5. Pre-contract information and order review

Before the order, the service’s essential characteristics, provider identity, total price, payment/performance, withdrawal, complaints, duration/renewal, termination, functionality, and interoperability information are displayed clearly and legibly. The user can correct errors and save the agreement text before placing the order.

The payment button unambiguously states that the transaction creates an obligation to pay. No preselected additional service or consent is used. Order and contract confirmation is sent on a durable medium accessible to the user.

6. Price, tax, and payment

The valid price is only the amount published by the server and confirmed on the order screen. An obvious typographical error, unauthorized client modification, or unpublished test price does not constitute an offer; without prejudice to mandatory consumer rights, the order may be cancelled with an explanation before performance.

Payment is processed on a hosted provider page; AxelVira does not receive a card number or CVV. Membership access is activated only after the provider transaction has been verified by the server. An invoice or payment document is provided electronically under applicable tax rules.

7. Performance, access, and technical requirements

Digital access is assigned to the account at the time stated in the order confirmation, generally after payment verification. The user is responsible for a supported device, current browser/application, and internet connection; essential compatibility is disclosed before the order.

For a material defect attributable to AxelVira or persistent unavailability, the consumer may use the statutory remedies of performance, remedy of the defect, price reduction, termination, or refund. Planned maintenance and security interruptions are notified in advance where possible.

8. Right of withdrawal

A consumer in Türkiye may withdraw within 14 days beginning when the service contract is formed, without giving a reason or paying a penalty. If another mandatory law provides a longer period, that period applies. The starting point, application channel, model form, and refund consequence are clearly disclosed before the order. A withdrawal notice may be made by an unambiguous statement through the account tool or [email protected].

If you choose for the service to begin before the withdrawal period expires, any express early-performance request and confirmation of the effect on rights or price required by law is obtained separately. In the absence of that confirmation, we do not proceed as though an exception applied.

9. Withdrawal exceptions

A statutory exception for a service performed instantly in electronic form, intangible goods/content delivered instantly, or a fully performed service applies only if the particular service falls within the statutory definition and the required pre-contract information, express consent, confirmation, and performance conditions are complete. The start of a subscription does not by itself waive every future right.

10. Term, renewal, and termination

For a subscription, the period and renewal conditions are clearly shown in the order summary. A fixed-term subscription does not renew merely because the user remains silent; a fresh request or consent is obtained before the term ends. The user may stop future renewal through the account center or an equivalently accessible channel. Under applicable Turkish subscription rules, a termination request is fulfilled within no more than seven days, and the prepaid portion of the service not yet provided is refunded without deduction within 15 days after the termination date. A price or core-scope change is subject to statutory advance notice and renewed acceptance where required.

The service may be proportionately suspended for a material breach, security abuse, or legal requirement. If the issue can be remedied, a reasonable opportunity to cure is provided. Wrongful early termination does not remove a consumer’s refund or compensation rights.

11. Refunds

Refunds for withdrawal, duplicate/incorrect collection, defective service, and early termination are handled under the Refund Policy and mandatory law. For a valid withdrawal in Türkiye, AxelVira returns the payment to the original payment method within no more than 14 days after receiving the notice. A provider’s or bank’s later display of that return does not extend AxelVira’s statutory deadline.

12. Personal data and intellectual property

Order data is processed for contract formation/performance, security, financial records, and consumer requests in accordance with the Privacy Policy and KVKK + GDPR Privacy Notice. The payment provider provides separate information for its role.

A purchase does not transfer ownership of software or data; it grants the limited access license in the Terms of Use for the order period. Unauthorized bulk data extraction and redistribution are prohibited.

13. Events beyond control

If performance is delayed by a natural disaster, widespread communications or energy outage, cyberattack, public-authority order, or another event beyond reasonable control, reasonable efforts will be made to mitigate the impact and inform the user. Refund or termination rights under mandatory consumer law remain unaffected.

14. Records and notices

Order, pre-contract information, agreement/consent version, timestamp, provider result, performance, withdrawal, and cancellation/refund records are retained as secure electronic evidence for at least three years in relation to the distance-contract transaction; if another financial or commercial obligation requires longer, the relevant record type is retained for that period. The user may exercise the right to object to and correct these records. Notices are provided in the account and through the verified email address/channel.

15. Governing law and disputes

The laws of the Republic of Türkiye apply, without prejudice to non-waivable, more favorable rules in the consumer’s country of residence. In Türkiye, a consumer may apply to a consumer arbitral committee or consumer court according to the applicable annual monetary and jurisdictional thresholds. A support request is not a prerequisite to using those channels.

16. Language, entire agreement, and changes

The Turkish and English versions are published together. For consumer transactions in Türkiye, the Turkish text prevails to the extent required by mandatory law; this does not remove a consumer’s mandatory language rights in another country. The agreement, order summary, and referenced policies constitute the entire transaction; a later change cannot retroactively make a completed order more onerous.